Question 1

How do I register for a new account?

Accepted Answer

To register, click on the “Register” button on the login page. Enter your valid email address, create a secure password, and provide the required information such as your specialty and language preferences.
After submitting, you’ll be directed to the subscription plan. You can select it without needing a credit card to start the trial.

Question 2

What information do I need to provide during registration?

Accepted Answer

During registration, you’ll need to provide:
	•	Email Address: For communication and allowing Stripe to send you the email containing the link to add your payment information at the end of your trial, if you choose to continue with NoteDx.
	•	Password: Create a strong and secure password.
	•	Default Template: Select your default template to tailor the app to your needs. You can change it in the app after exploring different templates. For example, if you are a primary care doctor and see walk-in patients, select ER in your profile for optimal results. The primary care template is more suited for new patient additions in your practice and follow-ups.

• Language Preferences: Choose your preferred language for app interactions and transcriptions. This will be the language in which the generated medical notes will be outputted.

Question 3

What is the duration of the free trial?

Accepted Answer

We offer a 14-day free trial for new users. During this period, you can explore all premium features without any restrictions. No payment information is required to start the trial. To continue using the app after the trial, you can choose a suitable subscription plan.

Question 4

How can I upgrade from the free trial to a paid subscription?

Accepted Answer

Before your free trial ends, you’ll receive an email with instructions for payment. You can directly add the payment information and your subscription will be active.

Question 5

What is the recommended browser to use NoteDx?

Accepted Answer

The app is optimized for Google Chrome and Safari. 
We recommend using the latest version of Chrome to ensure the best performance and full feature access. While some functionalities might work on other browsers, they are not officially supported and may not perform optimally.

While you might be able to access some features on Firefox, we officially support Google Chrome and Safari to guarantee a seamless and secure experience. For the best results, please use Chrome.

If you encounter issues while using Chrome:
	1.	Update: Ensure you’re using the latest version.
	2.	Clear Cache and Cookies: Go to settings and clear browsing data.
	3. 	Reload the page.
	4.	Restart: Sometimes, simply restarting the browser can resolve issues.

If all fails, contact us. (https://www.notedxai.com/contact-8)

User Guide

User Guide

NOTEDX